Loading Bay, Deliveries, Set-Up & Tear-Down
Please note that our front desk operates Monday to Friday from 8 am to 6 pm, and on weekends from 10 am to 4 pm. All deliveries must be coordinated during this time, and must be delivered the day of the event. All delivered items must be picked up on the day or evening of your event.
Any deliveries and pick-ups required outside of this time will need to be coordinated in advance.
You must connect with your venue contact and provide a detailed timeline including delivery/pick-up times. If scheduling permits we may be able to arrange next-day pickups. However, this requires approval — do not assume we can accommodate. Fees and penalties may apply to events that do not adhere to this.
Advance deliveries and receiving shipments prior to or after your event date are not permitted due to limited storage space, unless authorized in writing by the venue contact. Storage and labour fees may apply.
Our loading bay is located on the east side of the building.
All vendors must sign in at our front desk and register their vehicle. If loading occurs outside of operating hours, they can call our event phone at 604 842 2754 for assistance. All unregistered vehicles can be ticketed or towed, at the owner’s expense.
Please note that no load-ins can occur in the accessible parking stalls. Vehicles can incur a hefty ticket if parked here without an accessible parking badge.
After unloading or loading, vendors are expected to move their vehicle to one of our paid parking lots or street parking.
Building floor access: All levels
Number of elevators: 2
Dimensions: 6 feet length, 4.5 feet width, 7.5 feet height
Weight restrictions: 1,000 pounds
There aren’t any freight elevators in the building. Tables that are seven feet and larger don’t fit in the elevator and must be taken up the stairs.
Your event booking includes your load in and load out time. Additional time may be arranged for a fee. Please connect with your venue contact for further details.
Tear-down must begin immediately after the event. All items must be removed from the premises the night of the event. If you need to extend this deadline, there is a minimum $150 storage fee.
Please note that you are responsible for the removal and disposal of any and all decorations, displays, signage, boxes, furniture, equipment, supplies, rentals, food and beverages, refuse, and any other materials or property you bring into the Centre for your event. Cleanup and overtime charges will apply in the event of unsatisfactory removal and disposal of materials; see your contract for more details.
Robert H. Lee Alumni Centre won’t be held responsible for lost or damaged personal items. If you require special arrangements, please discuss them with your venue coordinator prior to your event.