General Info & Venue Staffing Support
Will work with you on booking a site tour, creating an event estimate, building out contracts, preliminary floor planning, and assisting you with venue-related questions along the way.
You will receive an onboarding email from one of our team members about two to four weeks before your event date (this may come earlier for large conferences or galas). This contact will work with you on any floor plan changes, or ordering supplies such as linens, AV, or other additional rental items. If you have questions prior to this, please connect with your sales representative.
One of our day-of student event ambassadors (SEA) will be onsite to greet you, your planners, and vendors at the venue. They will provide you with a business card with their name and a phone number to call or text them if you need anything. Their job is to assist you with questions about the building and will assist with basic AV set-up and any last-minute floor plan adjustments that may be required. Please note that we don’t always have venue staff onsite for the full duration of your event or for small meetings. In cases where there is a scheduling break, our front desk or a team member will have the event phone on them and be able to assist you if anything comes up.
This staff member isn’t your day-of wedding coordinator. They aren’t able to work with you ahead of the event to review schedules, assist with décor, manage vendors, or be your AV tech throughout the event. If you require services like this, we strongly recommend that you book a day-of wedding coordinator — we have some great partners listed in our preferred wedding vendor tab.
If your event requires your team and vendors to come onsite for any pre-planning, AV testing or other reasons, please arrange this through your venue contact or sales representative. We recommend doing this within the month leading up to your event. We will do our best to accommodate this site visit around our existing booking schedules.